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Can I pick up my order instead of having it delivered?Yes! Local pickup is available from Blair Athol, SA. We also offer delivery within 10km of Adelaide CBD (minimum order applies).
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Do you ship succulents outside of Adelaide?At this time, we only ship succulent cuttings within the allowed States in Australia. Personalised plant sets & souvenirs are only available for local orders within Adelaide due to shipping restrictions on live plants.
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How should I care for my succulent cuttings when they arrive?Here are a few care tips: - Do not water immediately – Let the cuttings dry and form roots before watering. - Plant in well-draining soil to prevent root rot. - Keep out of direct sun for the first few days to avoid stress.
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What types of succulent products do you sell?- Succulent Cuttings – Mixed varieties for propagation - Personalised Plant Sets – Custom-printed pots with succulent arrangements (Local Adelaide orders only) - Succulent Souvenirs – Small potted succulents for weddings, events, and gifts (Local Adelaide orders only)
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How will I receive my digital products?All digital products, including learning worksheets and faceless illustrations, will be sent via email once completed.
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Can I request changes to my faceless illustration?Yes! Each order includes one free revision. Additional changes may incur a small fee.
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How do I order a faceless illustration?Simply upload a clear photo and let us know any specific details (e.g. background preferences, number of people). We’ll create a custom digital artwork just for you!
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What are faceless illustrations?Our faceless vector illustrations are custom artworks based on your photos, designed in a minimalist and modern style. Perfect for gifts or keepsakes!
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How can I place an order?You can order directly through our website, or message us on social media if you need a custom request.
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How much is shipping?Shipping costs depend on the item: ✔Learning Materials – Flat rate Australia-wide ✔Succulent Cuttings – Free Shipping ✔Personalised Plant Sets & Souvenirs – Local pickup or Adelaide delivery only
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What payment methods do you accept?We accept credit/debit cards, PayPal, and direct bank transfers for Australian customers.
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Do you offer refunds or exchanges?Since our products are custom-made, we generally do not accept refunds. However, if there is an issue with your order, please contact us, and we’ll do our best to assist you.
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Can I personalise my order with my child's name?Yes! Our learning materials can be customised with your child’s name, family members' names, and even themed designs to match their interests.
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Do you ship learning materials Australia-wide?Yes! We ship our printed learning materials Australia-wide. Digital products are available for instant download anywhere in the world.
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What types of personalised learning materials do you offer?We offer customised name tracing worksheets, activity books, and themed colouring books designed to help young learners improve handwriting, counting, and creativity.
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How long does it take to receive my personalised order?Our personalised learning materials typically take 3–7 days to process. Digital downloads are delivered via email within 24–48 hours.
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Do you offer digital downloads?Yes! We now offer PDF copies of our personalised name tracing worksheets, which can be downloaded and printed at home for unlimited practice.
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